Why is Australian Shipping so high?
Right now, rates to ship items from the United States to Australia are astronomical! We would encourage our Australian backers that want physical copies to pledge low to gain access to our pledge manager in hopes rates will go down by the time we’re ready to ship and you can upgrade then. Otherwise, we still have digital rewards and appreciate any and all support! Sorry for the inconvenience!
Last updated: November 03, 2021 01:52
How is the LEP Crate shipped?
We take great care in protecting your packages. The collector’s box (the LEP Crate) will be wrapped in bubble wrap and then placed firmly inside a second box braced appropriately to properly and sufficiently protect the box itself and its contents.
Last updated: November 03, 2021 01:52
Is this an ongoing or mini-series?
IN THE LAND OF THE DRAGON is a limited (mini) series consisting of 4-5 issues. This is the first issue of that series.
Last updated: November 03, 2021 01:52
Current Estimated Shipping Date: September 2022
Our printer, like most printers, is suffering from the paper shortage, so there is a chance shipping could be delayed if they run out of paper in stock. We will communicate with you any delays in production that occur.
Last Updated At: 07/26/22What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.